9koi Malaysia Platform Terms and Conditions of Use

Acceptance of Terms and Conditions

Welcome to 9koi, an online betting and gaming platform operating under a valid and recognised licence. These terms and conditions ("Terms") govern the relationship between you ("User" or "Member") and 9koi ("Platform", "we") in connection with your use of all services, products, and content provided through the 9koi.onl website and related mobile applications.

By accessing, browsing, registering for, or using any part of the 9koi platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you are not permitted to use the 9koi platform.

9koi reserves the right to modify these Terms at any time without prior notice. Changes take effect immediately upon being posted on the platform. It is your responsibility to review these Terms periodically to ensure you remain informed of the latest version in effect.

User Eligibility

To register and use the 9koi platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old at the time of registration and throughout the period of use of the platform.
• Possess full legal capacity to enter into this binding agreement under the laws of your country of residence.
• Not located in any jurisdiction where online betting is completely prohibited by local law.
• Not registered in any active self-exclusion programme, whether with 9koi or any relevant regulatory body.
• Use legitimate personal funds and not funds obtained illegally or through activities prohibited by law.

9koi reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the requested documents within the specified timeframe may result in a temporary restriction or permanent closure of your account.

Registration & Account Management

Each individual is only permitted to hold one (1) account only on the 9koi platform. Holding multiple accounts is a serious violation of these Terms and will result in the closure of all accounts involved, along with forfeiture of any remaining balances, bonuses, and wins.

During registration, you are required to provide complete, accurate, and up-to-date information. The information required includes:

• Full name as shown on a valid government-issued identity document
• Exact date of birth
• An active and accessible email address
• Active mobile phone number
• State and country of current residence

You are solely responsible for maintaining the security of your account username and password. 9koi will not be held liable for any losses resulting from your failure to keep your login credentials confidential. If you suspect unauthorized access to your account, please contact the 9koi support team immediately via live chat, available 24 hours a day.

The KYC (Know Your Customer) verification process is mandatory before any first withdrawal is processed. Documents that may be required include a copy of your identity card, passport, or a valid and current proof of address document.

Deposit & Withdrawal of Funds

9koi supports a wide range of deposit and withdrawal methods suited for Malaysian users, including local bank transfers, DuitNow, TNG eWallet, and other digital payment methods. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit Policy:

• The minimum deposit amount is as specified on the deposit page and may vary depending on the selected payment method.
• All deposits are processed automatically and credited to your account within minutes upon confirmation.
• 9koi does not charge any processing fees on deposits; however, third-party payment providers may impose their own separate charges.
• You may only deposit funds using a payment method registered in your own name — third-party transfers are not permitted.

Withdrawal Policy:

• Withdrawals will only be processed to a verified bank account or digital wallet registered under the same name as your 9koi account.
• Completed KYC verification is an absolute prerequisite for all withdrawal requests.
• Withdrawal processing time is typically within 1 to 5 minutes for fully verified members.
• 9koi reserves the right to request additional supporting documents for any withdrawal request deemed unusual or high-risk.

Bonuses, Promotions & Special Offers

9koi offers a variety of bonuses and promotions from time to time to add value for our members. All bonuses and promotions are subject to specific terms set for each offer, which can be found on our platform's Promotions page.

The general conditions applicable to all 9koi bonuses and promotions are as follows:

• Wagering Requirement: All bonuses carry a minimum wagering requirement before winnings can be withdrawn. The wagering ratio varies depending on the type of bonus offered.
• Validity Period: Each bonus has a specified validity period. Bonuses not used within that period will be automatically forfeited without any compensation.
• One Active Bonus at a Time: Generally, only one bonus may be active at any given time unless stated otherwise in the terms of the relevant offer.
• Abuse Prohibition: Any attempt to exploit or abuse the bonus system, including the use of multiple accounts or abnormal betting patterns, will result in the immediate cancellation of all bonuses and may lead to account closure.
• 9koi Discretion: 9koi reserves the right to modify, suspend, or cancel any bonus or promotion at any time at its sole discretion.

General Betting Rules

All bets placed on the 9koi platform are subject to the following general rules, which apply across all game categories including Sports, Slots, Live Casino, and e-sports:

• Bets that have been confirmed and accepted by the 9koi system are final and cannot be cancelled by the player.
• 9koi reserves the right to void or cancel any wager in the event of a technical error, incorrectly published odds, or any unusual circumstance affecting the integrity of the bet.
• In the event of an internet connection disruption during an active bet, the game result recorded by the 9koi server is final and binding.
• Minimum and maximum betting limits are set for each market and game. These limits may change at the discretion of 9koi management.
• Bets detected as using arbitrage methods, odds mining, or any strategy deemed detrimental to the integrity of the platform may be voided without notice.

For casino and slot games, all games use a certified and independently audited Random Number Generator (RNG) to ensure that every round is independent, fair, and cannot be manipulated by any party, including 9koi itself.

Player Conduct & Responsibilities

All 9koi members are required to conduct themselves in a respectful, honest, and responsible manner while using the platform. The following behaviours are strictly prohibited and may result in disciplinary action up to and including account closure:

• Use of automation software, bots, or any technology that facilitates automatic wagering without human intervention.
• Colluding with other players to gain an unfair advantage in any game.
• Any attempt to hack, attack, or disrupt the operations of 9koi systems and servers.
• Identity fraud or use of falsified documents during the KYC verification process.
• Use of illegally obtained funds or involvement in any money laundering activities through the 9koi platform.
• Abusive, racist, or threatening language in any communication with the 9koi support team.

9koi cooperates fully with relevant authorities in the investigation of any illegal or suspicious activity involving our platform. Account information and transaction records may be disclosed to authorities where required by law or a valid court order.

Account Closure & Restrictions

You may close your 9koi account at any time by contacting the customer support team. Before closure is processed, all wagering requirements associated with active bonuses must be completed, and there must be no outstanding unsettled bets.

9koi reserves the right to suspend, restrict, or close any member's account without prior notice if:

• There is suspected fraudulent activity, money laundering, or a violation of any applicable law.
• A member is found to have violated any part of these Terms and Conditions.
• Account inactive for a period exceeding twelve (12) consecutive months.
• The player has applied for self-exclusion and the account must be closed to fulfil this request.

In the event of account closure due to a Terms violation, 9koi reserves the right to withhold any balance associated with the violating activity pending the completion of a thorough investigation.

Liability Limits & Disclaimers

The 9koi platform is provided on an "as-is" basis. While we make every effort to ensure the platform operates smoothly, 9koi makes no warranties or representations regarding continuous availability, accuracy of information, or the platform's suitability for any particular purpose.

To the extent permitted by applicable law, 9koi shall not be liable for any loss or damage arising from:

• Technical disruptions, server downtime, or internet connectivity issues beyond 9koi's control.
• Betting outcomes arising from inaccurate or incomplete information provided by third-party sources.
• Financial losses resulting from betting activity on the platform, including losses arising from your own betting decisions.
• Unauthorized access to your account resulting from your failure to keep your login credentials secure.

Terms Amendments & Communications

9koi reserves the right to amend, update, or replace any part of these Terms at any time. Notice of significant changes will be posted prominently on the platform, and in some cases we may send a notification directly to the email address registered on your account.

Your continued use of the 9koi platform after any amendments to the terms are published constitutes your acceptance of the revised terms. We encourage you to review this Terms and Conditions page periodically, at least once a month, to ensure you are always aware of the latest terms in effect.

If you have any questions regarding these Terms and Conditions, you may contact the 9koi support team via the 24-hour live chat available on the platform, or by emailing us at [email protected]. Our Malay-speaking team is ready to assist you promptly.

The Bahasa Melayu version of these Terms and Conditions is the official reference version for Malaysian users. In the event of any discrepancy between different language versions, the Bahasa Melayu version shall prevail and be binding.