At 9koi, your privacy is not merely a legal obligation — it is our genuine commitment. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six layers of data protection we apply to ensure the personal information of every 9koi member remains safe and secure at all times.
All data transmitted between your device and 9koi servers is protected by 256-bit SSL encryption. No one can intercept or read your information while in transit.
Your personal information is stored on servers protected by multi-layered access controls. Only specifically authorised staff may access that data for legitimate operational purposes.
Two-factor authentication (2FA) and active session monitoring ensure only you can access your 9koi account. Any suspicious login will be detected and flagged immediately.
9koi has never and will never sell, rent, or transfer your personal data to any third party for marketing or business purposes without your explicit consent.
You have the full right to request deletion, correction, or a copy of your personal data at any time. 9koi will process such requests within the timeframe required by applicable law.
9koi's security systems and privacy policies are regularly audited by qualified independent parties to ensure ongoing compliance with the latest data security standards.
Request a copy of all personal data we hold about you.
Correct information that is inaccurate or incomplete.
Request that your data be deleted from our systems.
Object to the processing of your data for specific purposes.
Welcome to the 9koi Privacy Policy. This policy explains in detail how 9koi ("we", "Platform") collects, processes, stores and protects your personal information ("User", "Member") when you use the 9koi.onl website and the 9koi mobile app.
We understand that your trust is the most valuable asset we hold. We are therefore committed to handling your personal data with integrity, transparency, and responsibility. This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
This Privacy Policy applies to all users of the 9koi platform regardless of access method — whether via web browser, Android app, iOS app, or any other platform we may provide in the future.
9koi collects your personal information through various means as you interact with our platform. Below are the categories of data we collect along with their collection purposes:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Registration, profile updates |
| Financial Information | Bank account number, deposit and withdrawal records | Payment processing, KYC verification |
| Activity Data | Wagering records, games played, transaction history | Automated platform system |
| Technical Data | IP address, device type, browser, operating system | Server logs, cookies |
| Communication Data | Support chat records, complaints, feedback | Live chat, support email |
Your data may also be collected indirectly when you use social media features integrated with our platform, or when a friend refers you through an active 9koi referral programme.
The personal information we collect is used exclusively for the following lawful and stated purposes. We will not use your data for any other purpose without prior notice and your consent:
Every data processing activity we carry out has a solid legal basis, whether grounded in your consent, contract fulfilment, legal obligation, or our legitimate interests as a platform operator.
9koi takes a highly cautious approach to information sharing. We do not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain limited situations, we may share information with the following parties:
9koi uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
The types of cookies we use are as follows:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 9koi platform.
The security of your personal data is 9koi's highest priority. We implement a comprehensive range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or unauthorised disclosure:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
To exercise any of the above rights, please contact our privacy team via email at [email protected] or through the platform's live chat. We will process your request within 14 business days of receiving a complete submission.
9koi retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, as well as applicable legal and regulatory obligations. The following are general guidelines for our data retention periods:
When data is no longer needed and there is no legal obligation to retain it, 9koi will securely delete or anonymise that data using non-recoverable methods.
9koi reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When significant changes are made to this Privacy Policy, we will take the following steps to ensure you are informed:
Your continued use of the 9koi platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 9koi privacy team is ready to assist you.
You can reach us through the following channels:
If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body in your country of residence.